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Ignore Basic Efficiency Tactics
Don’t Train Staff One of my favourite lunch haunts is Belem, Carlton Centre. The food isn’t bad (their Presunto is excellent), and it beats getting mugged walking all the way down to Wiesenhof at ABSA Towers. However, the service here really sucks badly. For an establishment that relies on business people for there income, to ignore the basic and obvious requirement of promptness would be catering suicide if there was more competition. Yesterday, while waiting almost twenty minutes to have my order...
Posted 15 March 2005 10:30 AM by bkelly | 2 comment(s)
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A Nice Restaurant Spoiled
If you are a caterer, and the name of your establishment is J.B. Rivers, in Bedfordview, you obviously already know how to piss people off. I seated myself there on Sunday morning, and waited for nearly ten minutes before leaving, disgusted with the complete lack of service. At least three staff were standing around chatting, so they weren't too busy, just too complacent. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!
Posted 18 January 2005 01:07 PM by bkelly | 14 comment(s)
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Make Me Wait for You
Don’t worry, there’s no need to hurry. The beer glass I’ve just pushed into the spot lit patch on my table can’t have been empty longer than about ten minutes, and I’m really doing strange kinds of neck yoga to appreciate the décor, not to find a waitron that isn’t participating in the discussion on commutative unital real Poisson algebras and Hamiltonian mechanics that is occupying several other waitrons near the door. There are more than enough people concentrating on their meals and company that...
Posted 03 December 2004 01:07 PM by bkelly | 1 comment(s)
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Make Me Wait for a Bill
Surely very few things piss a patron off more than waiting to pay. Now I can understand waiting for a meal; it takes preparation, but when I've finished eating or drinking, there are no lengthy manual calculations etc. to be performed. Just close the table on the till or POS and print the bill. Now if a waitron really wants to piss me off, they must detour to fetch a food order from the kitchen while busy fetching my bill. The diner waiting for their food has willingly or otherwise accepted that...
Posted 01 December 2004 07:34 AM by bkelly | 3 comment(s)
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