Buyer Beware
Follow on from this post…
This is the bottom line: I am a
fully paid up subscriber of a service that provides a broadband connection that
states I have 3gigs of traffic at 1Mbs, then unlimited traffic at 64kb
thereafter, unless i wish to buy more high speed bandwidth. Under this
agreement, as i see it, there is no possible way for me to become an 'abuser',
unless I go out of my way to bypass any controls they put in place. I didn't do
this. If WBS have problems with the technical aspects of their offering, that is
not my concern. The cut-off came with no warning and no request to limit my
downloads until they have sorted out teething issues (which, as a developer
myself and a general all round good oke, i would have respected).
The decision to cut my connection
was rude, smacks of really bad and close minded mis-management, and left a very
bad taste in the mouth. I decided to put it up on my personal blog to keep
people posted of the development, particularly in light of the fact that in a
previous post i had recommended their service to people who read this blog -
they deserve to know the situation. Even though I was seething at the time, I
tried to make sure the post contained only the facts of the matter, waiting to
see how it all panned out before I added my own personal opinion, as I am doing
now.
FusionReactor has in the past always
provided me with impeccable service - the best i have ever had from any IT
company, they were not involved in creating this debacle in any way, and I think
I was fair to them and pointed that out as soon as it was clear, so I am
surprised that I took flak for it in the comments – unless ‘v’ has some
undisclosed financial interest in the success of either company. But he/she
sounds like a fanboy – the kind WBS badly needs at this point in their business
cycle, and the kind they are going to lose in droves if they continue making
silly calls like this.