Digitalplanet are on a different planet ....
... and quite frankly should stay there and leave people on earth to go about doing business without them.
What a bunch of complete and utter useless idiots!
No wonder online shopping in South Africa is struggling to gain the popularity that it enjoys in "technology" savy countries around the world.
I ordered a product. Cipherwave 2.5" external HDD, from them on the 1st of June. When ordering there was no warning or indication that they had no stock and that my order would be placed on back-order. Therefore imagine my surprised when I called them 4 days later to find out that in fact they didn't have and I would have to wait until they got stock. Fabulous!
Then I get a call from a very proud and happy sounding employee of the zoo stating that they in fact did have stock and would be shipping my product that day. That day and the next came and went and still no product arrived. So I called them again and this time they told me that my delivery address was a "bad" address. Imagine my confusion when sitting at my desk at that very address knowing I drive to it every morning. Also knowing that Mr Delivery and Scooters and various other companies have been able to deliver to the SAME address countless times before without any hassles. So I polietely and patiently requested that they re-dispatch the item ... This was yesterday afternoon at about 13:00. "Sure, we can do that sir but only on Monday morning". What, don't you work on Thurs afternoons or on Fridays at all? No, the reason was that the item was, and I quote, "too big to ship overnight". The item is a 2.5" external HDD! Sure we might be imperially challenged and not understand that 2.5" is 6.5 cms (Thanks to Google converter) After much screaming and shouting and management intervention I was promised that I would have the item today, Fri 8 June.
Much to my surprise the courier guys walked into the office a few minutes ago (funny how a bad address can become good overnight) to deliver my tiny package measuring no more than 15cm X 20cm in size and weighing hardly anything. So I signed, they left, ripped open the package only to find they HAD SHIPPED THE WRONG FREAKING PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They shipped a WD Passport. Looking at the invoice, I have been invoiced for the correct product, looking at the product in my hand i have the wrong item.
So I called again. No surprises for guessing that my tone was a little less than friendly this time around.
"Um, sorry sir" was the reply. "Don't know how that happened". I know, it's cause you people don't have a clue!
"The device is the same spec as the one you ordered sir" Um, no it is not!
The Cipherwave:
Rotational Speed 7,200 RPM (nominal)
Average Latency 4.20 ms (nominal)
Read Seek Time (Average) 8.9 ms
The WD Passport:
Rotational Speed 5,400 RPM (nominal)
Average Latency 5.50 ms (nominal)
Read Seek Time 12.0 ms
Rather crucial differences I'd say. I don't care that the one the shipped me in fact costs more, so I should consider it an "upgrade". If I had wanted a slow 5400RPM driver I would have ordered one. I specifically wanted a 7200RPM drive because performance for me was paramount.
So now they have to send the courier company back to collect, which can only happen on Monday (best case scenario). Then once they have the product back I can apply for a refund which knowing their fantastic unbelievable service record will take another week!
So please .... i beg of you .... if you want to buy something online do not consider these moronic idiots! Rather use a store like www.jump.co.za or http://www.computersonly.co.za/ as these guys actually have a clue.