Monday, July 09, 2007 9:13 PM
Trivium DawnWalker
The Image of IT
So here's the deal. I'm a developer at an insurance company. We are two full time developers, one full time report writer and then our manager develops whenever he has the time. Now we trying to get a new policy in place whereby users are not just allowed to call us directly. They have to make use of a system called SysAid. Now for those of you that don't what sysAid is, basically its a small app on which users can log help requests that then gets sent to us. Now that we starting to enforce the use of SysAid a lot of the users are no longer happy........
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