Supporting and maintaining TFS requires a variety of skills and a special resource, referred to as “the guy at the end of the corridor” by Etienne, or also known as Geek or Technology Specialist. We could probably also refer to the persona as the meat in the hamburger … the centre component and the most important.
The following chart shows that TFS requires a set of skills and experience and in a nutshell I believe that we should have the following actors:

TFS software and hardware infrastructure is best supported by a systems/support engineer, specialised in administrative tasks such as backup, restore, disaster recovery, monitoring and fixing of hardware … including fighting overheating computer rooms and ensuring that all servers are in a “happy” state.
We then encounter the first subject expert, namely the process, work item and build specialist, which is often a combination of 2-3 specialists knowledgeable on process methodologies such as Scrum, XP and MSF, build customisation around MSBuild and TFS Build and the work item type customization and associated processes/workflows.
The most visible persona is the TFS user, which could be a developer and/or tester or project manager or simply an interested team project stakeholder. These individuals often only see and know about VSTS, oblivious to the powerful engine room hidden on the other side of the copper wire.
We then have the glue between all these parties, a persona I have defined as the TFS ITPro, for Team Foundation Server IT Professional or Technology Specialist. The ITPro is knowledgeable on all aspects of TFS, most likely not an expert in every intricacy, such as customising work item types of builds. The individual is, however, able to coordinate all TFS related activities and designs, knowing the impact of any change to the TFS ecosystem.
This topic was one of the OD/Redmond and TechEd’2006 SA discussions and we realized that many of our TFS installations are probably done on inferior hardware, but more importantly supported by the wrong resource(s).
Any thoughts on this matter?