We are currently battling with our Vista based laptops, as our remote assistance and remote access has been disabled after the last batch of hot fixes, and literally grayed out ... we cannot enable. We are raising a support incident as we cannot find a resolution and as the issue is quite frustrating. We will report back on this gremlin. Another frustrating Vista issue is the lack of the "Run As Other User" feature. Once again SysInternals comes to the rescue with the ShellRunas utility...